Brittain Uhb

Acn Phone Service Review

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I canceled services with them do to loss in job. I paid the cancellation fee and the last month.

I get in the mail today a credit collection services! I wanna lose my {{Redacted}} I talk to a customer ("BS") service!! And the posers said my old account was credited! Credited for what!!

it was canceled and discontinued! so why would you guys charge me the last remaining three months on the contract why why would you do that to people! I *** HATE ACN cult from ***!! Don't trust these people ever!

Worst company I have ever dealt with! What worst is the collection company works with to Tara rise and threaten there customers!

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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Remedy Sxp

Their cancellation policy is ridiculous! I agree ACN has the worst customer service ever.

I started to help a widow make some extra cash.. bad decision!

ACN preys on people to get them to sign up family and friends and then gives terrible service. Stay away from this company!!!!

Anonymous
map-marker Shelburne, Ontario

Planet Energy No advantage

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There is absolutely no price advantage ... they are a retailer and you are locked into a contract.

If you want out you pay a penalty -- Does that sound like customer service? Once sucked in they have you so clearly this is not so advantageous that you would want the service. Then getting any information from the ACN rep is equally hopeless.

May not be their fault but understanding of the service is pretty much void. AVOID THIS SERVICE - IT IS NOT WORTH IT AT ANY LEVEL AND WILL COST YOU MORE THAN THE ALREADY RIDICULOUS HYDRO RATES !!!

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Cons:
  • Planet energy
Reason of review:
Not as described/ advertised

Preferred solution: I had to pay a penalty to leave the service. Not happy.

2 comments
Remedy Sxp

I just got a letter that I'm being sent to collections because I refuse to pay for a service that I disconnected... Scammers!!!

Guest

While training is offered, it is without any oversight! Not the best way to do this, in my opinion.

Can the company be sure their Reps fully understand what they can represent on prices, penalties, or even how it all works, etc? And what does that mean for you if you buy their service???

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Anonymous
map-marker Calgary, Alberta

Acn Customer Care Review

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I used this service it is very bad. Infact they start from telling lie eg. Their reps gives false info and after you terminate services the company rip off the customer. I have been charged huge amount of money in terms of termination services which i was told different. Sorry people obviously not a good company
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Scottsdale, Arizona

ACN GARBAGE

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Got conned into switching to ACN Internet / TV / Phone. The internet in the 1st week had a 48 Hr. outage. This is beautiful too....Was told by the one that suckered me into this that there's no contracts. I call to cancel and here I find out now that it's 3 Contracts that I have to pay termination fees for each one of these contracts or Almost $1K. Customer service is 0% and they couldn't care less about the service being super slow or non operational for over 48 hours straight !. Cheaper for a reason and to get out of it cost a fortune. ACN is TRASH ! NEVER AGAIN ! NEVER
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Loss:
$750
Cons:
  • Total disregard for unhappy customer
Reason of review:
Bad quality

Preferred solution: Full refund

Akeila Xwv
map-marker Winchester, Ontario

WORST COMPANY EVER!!!

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This is a complete scam!!!! I have had nothing but issues since the beginning with them!!

Got lured into changing to them it took 2 weeks to get the equipment and they couldn't even get it hooked up properly for another 2 weeks!! meanwhile still charging us for service we did not have. They took payment off of my credit card which I DID NOT give authorization for them to do, and we would have to spend every day calling them with all the issues we were having!! The internet is extremely slow and almost the same price for what shaw will charge for their higher internet package!!!

Was told to cancel would only be a 50 dollar charge for internet and 10 dollars for the phone but yet got charged 163 dollars to cancel!!! Never ever go with this company!!!!!!!!

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Loss:
$164
Cons:
  • Unreliable
  • Poor customer service
  • No service
Reason of review:
pretty much all of the above!!!

Preferred solution: Full refund

Anonymous
map-marker Edmonton, Alberta

ACN Internet FAIL

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ACN rep was a friend. Got "lured" in with the allegedly lower price of ACN as a provider. She Didn't explain that the technology was dated (unlike OPTIC technology I currently had), have to buy a modem (which I don't own), terrible service wiring (re wiring) for their "box", the guy was at my place for 1.5 hrs plus trying to figure it out. Also, got charged 74.00 for a internet monthly service that isn't running yet. Apparently the "bill in advance" I was not told that AND if I cancel I have to pay 100.00 for a "contract" that I was not told about. So looks like I may be out $174.00. BEWARE.
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Loss:
$174
Reason of review:
Not as described/ advertised

Preferred solution: cancel my service at no billing cost to me and no charge for the mysterious "contract" that I was unaware of

Harpreet Aet
map-marker Charlotte, North Carolina

TERRIBLE COMPANY DON"T BELIEVE ANYTHING THEY SAY

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IS A SCAM !!! DON'T PLEASE SIGN WITH THIS COMPANY THEY ARE TERRIBLE EVERY MONTH THE BILL IS UP AND UP THE WEB SITE NEVER WORKS WHEN YOU WANT TO LOOK AT YOUR ACCT. AND THE USAGE OF YOUR PHONE. I HATE THIS COMPANY THEY ARE THIEF'S !!!! I URGE YOU TO LOOK FOR ANOTHER WAY OF GETTING THIS SERVICES BUT NOT ACN. I WAS TAKEN BY THEM BECAUSE THEY PROMISE ME A BUNDLE THAT JUST WENT BAD. I AM PAYING A LOT NOW FOR TV,WIFI AND PHONE AND I COULDN'T GET OUT OF THE CONTRACT FOR ONE YEAR AND TWO YEARS WITH DISH. I REGRET SIGNING UP WITH THIS TERRIBLE COMPANY !!
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Loss:
$500
Pros:
  • No stars
  • No stars acn stay away
Cons:
  • Does not work sometimes
Reason of review:
Pricing issue
Anonymous
map-marker San Leandro, California

Acn - Internet Service Review from San Leandro, California

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This is the worst f$#&ing internet service that I have EVER had the misfortune of using!!! I have yet to have 30 consecutive days of service. The service stops working. I can't reconnect. It says that my password is incorrect all the time. Sometimes it takes up to 40 times if entering the password before it will accept it!! Ridiculous!!!! Horrible!! Frustrating!!! But they sure want their money on time though!!!
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Reason of review:
Bad quality
Anonymous
map-marker Cardiff, Cardiff

Review in Telecommunications category from Cardiff, Cardiff

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Hi. So I've been to an event of ACN which I am totally clueless about, but they gave me an amazing opportunity to sign up and go to Lisbon, they told me that it was going to be a raffle and the first 3 people would be able to go for FREE so ofcourse I signed up- filling in all my details and bank information, which was asked of me on the form. I thought that ACN was not going to take money out of my card. However, at the end I did not get chosen for the raffle and 2 months later, they decided to take out money from my card. I am still trying to claim it back till now but they just cut the phone on me when I call them. Can somebody please help me to get my refund back please. I do not appreciate being lied to and victimised by ACN.
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Reason of review:
Problems with payment
1 comment
Guest

Why would you give a company your bank info? Sorry but you need to close your account and just write that money off, you were scammed.

Anonymous
map-marker Toronto, Ontario

Acn Internet Service Review from Toronto, Ontario

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Oh my god stay away. And if Marlene matriano or Sharon Ishmael start recruiting you run! This is the worst scam cult ever. The Internet is dial up speed and they charge whatever they feel like per month. If your a customer which is what they need to make money your going to regret when you and your family are watching a flick after a hard days work and your Internet gives out. So you call them and guess what. No one there for support. Acn is brutal
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Reason of review:
Bad quality
Anonymous
map-marker North York, Ontario

Worst company ever

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ACN is the worst company ever. One of the biggest scams nowadays.

Especially Hydro and Gas services. The rates they promise you are not real and never will be. On top of that they have adjustable rates that i was told will be vary from -2 to +1 cent. Over the last year the smallest adjustable rate was +9.

Almost 10 times what i was told it will be. Do not believe a single word that sales people telling you. Its all lies.Once you sign up, they will deny everything they ever told you.

I have everything in writing and still even after my complaint a manager agreed that i was ripped off and still offered me a cancellation fee of 10X times the amount i was told by sales person. DO NOT BUY ANYTHING FROM THEM EVER!!!

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Loss:
$2500
Reason of review:
Never felt worse

Preferred solution: Full refund

1 comment
Guest

And yet my parents has bill in 1.00 MCF on their gas bill. The bill just came in the mail. *** They told you but didn't show you the rates ***.......

Anonymous
map-marker Montreal, Quebec

Acn Account Review

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Yes this company is the worst, they charge you freaking a lot and will not return back what they take from ur account and when u complain, they will say it will be credited back to ur next billing. No wonder they want automatic payment. DO NOT BE VICTIM ..DO NOT GET ACN services
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Reason of review:
Problems with payment
Anonymous
map-marker Lancaster, New York

Acn - Bundle Review from Lancaster, New York

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Try to make it short and simple,ginna be hard thiugh! My friend git ne to sign up, $499 down the drain!

Transfered my services thru ACN,if i did this,up to a $200 bonus,check came in mail $17! Ordered a cable and internet package, $95 for both,cant beat that,next day they are gonna come to hiuse to install direct tv and internet,next day,just direct tv was connected. Called ACN and asked them when my internet was gonna be installed? We dont sell internet and cable packages.

I told them that sold it to me testerday,called me a liar. I said,lets pull up the recorded phone conversation we had,they started to get pissed at that point. When it was all said and done,i was aoying $235 fir cabke and internet!! On to switching over to xoom energy,which is ACN electric service.

My first bill was $60,which was my average usage a month,plus $95 for ACN for a total of $155! Now it comes time to cancell anything to do with ACN,Ive been on the phone for 3 hiurs and 20 minutes,i got my electric service cancelled,with a early cancellation fee,which when they send it,ill wipe my *** with it,then throw it in the garbage! Tonight i can linger sit on the phone after 3 and a half hours to cancell my direct tv and internet,the reason im having a oribkem cancelling is because the only way they can open my acciunt to look at it is if i gave them my land line number on the account,never had a land line,have not had ine in ten years!! BIGGEST PYRAMID SCAM EVER!

Yeah the top hadful of people,maybe 10 or so,are making it big,driving Mercedes and BMWs,this could be you! It could be you if you get about 500 oeople to sign up under you and have each of them sign up a additional 20 people!

SCAM! Dont let the 15 second recorded speach from Dinald Trump fool you,if someone paid me a million to give a 15 second soeach on endorsing your company,i would do it,mist people would!!

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Reason of review:
Not as described/ advertised
1 comment
Guest

They do not sell a internet cable tv bundle *

Chavonne Lzo
map-marker Saint Louis, Missouri

Acn - Bundle Review from Saint Louis, Missouri

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I got signed up by a Lady saying she worked for dish & Direct Tv. She told me dish offers a $300 Visa card if you get the bundle. I didn't have that much to spend nor did I need a home phone but she was more than persistent. She text msg, called my cell & in boxed me. And with every call I was assured after 90days I'd get my $300 visa which I could keep or apply to my bill. After 90+ days I contacted her she told me it was Dish that was to pay the gift card. Of course that wasn't the case I called APN & they said it was their promo not Dish. After a couple weeks I got an email stating unfortunately I wasn't in right pkg to get visa card. I called bk to file a complaint with the company. I in boxed Tina & she said she didn't know /& it was a honest mistake! But offered me $150 gift card to shut me up. I declined and requested my $300 card. Its been since August no card & no return call from excelerated dept. I said it was A scam in the beginning & she assured me it wasn't. Im now on hold waiting to hear from APN. They said I'd be waiting 5 min but still holding 32min later! The internet is turtle slow & I've spoke with an attorney. Luckily I saved all my msgs & text from Tina & will be filing charges. This company is sack! Don't do it
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Reason of review:
Bad quality
2 comments
Guest

It wasn't the company- it was the lady giving you wrong information. (Pobably was a promotion, but not on your package or expired).

Guest

They change their comp plan so frequently and their bonus plan every month - it's no wonder people can't keep track of who is entitled to what... SMH

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Anonymous
map-marker Calgary, Alberta

Other Product Review

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Very BAD.. WORSE COMPANY EVER..
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Reason of review:
Bad quality