DO NOT get any services from this company! I looked up their reviews and ignored them now I am literally paying the price!
I signed up with them for home phone and internet bundled for $19.99 for the first month.Then they send me an email saying that the charges will be pro rated from now on. Which I did not agree to when I originally signed up for their services. They then sent me an email saying the pro rates amount is $35.77. January 2nd, 2017 comes around and they charge me $89.45.
I spent two days trying to contact them via phone call. I spent one hour on hold until somebody answered then hung up. Then the next day I called and they told me they were updating their systems and told me to call back in 2 hours. I call back in 2 hours and they tell me to call back in 2 more hours.
This happens one more time then at 6pm I call them and am on hold for 20 minutes then they hang up on me. I call again and am on hild for 26 minutes and they hang up on me again! Keep in mind I am at home using their phone servies!! I finally text their cuatomer service number and this representative who doesnt even state their name goes back and forth with me about if the charge of $89.45 was valid or not!
The lerson finally said they will give me a $25 credit to my ACL account. I then inform them that a $25 credit wont feed my 14 week old baby bc they miscommunicated their mafia charging system with me so I didnt budget correctly. Ill leave the screenshots of the conversation below. All in all I am beyond disappointed with this company.
They have loop holes that *** good people over. And they have awful customer service reps. Heed my warning.
Dont get their services. Their internet is choppy anyway.
Product or Service Mentioned: Acn Bundle.
Reason of review: Pricing issue.