Charlotte, North Carolina
Not resolved
2.1
Details
0 comments

I recently used ACN's chat services to try to resolve an issue. I chatted with "Tiffany" for just over an hour, and she was not able to help me resolve my issue.

I was quite taken back with how bluntly rude she was as well, attempting several times to end the conversation before I had the chance to respond, and she ended up simply leaving the chat room while I was still typing a response to her question. I left the chat feeling quite unnerved by her lack of empathy toward my situation, and everything I typed felt dismissed. Her responses appeared as though she had not even read my previous statements. I am still in a fix for my problem, which has become only more frustrating from my encounters with "Tiffany".

I am rather disheartened by our conversation because my experiences with chat services are usually helpful. My confidence is a bit shaken, because I don't feel as secure sending my customers or other IBO representatives to the chat services for help, as I have had one other experience like this before.

Product or Service Mentioned: Acn Customer Care.

Reason of review: Poor customer service.

ACN Cons: Bad customer service.

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