I recently used ACN's chat services to try to resolve an issue. I chatted with "Tiffany" for just over an hour, and she was not able to help me resolve my issue.
I was quite taken back with how bluntly rude she was as well, attempting several times to end the conversation before I had the chance to respond, and she ended up simply leaving the chat room while I was still typing a response to her question. I left the chat feeling quite unnerved by her lack of empathy toward my situation, and everything I typed felt dismissed. Her responses appeared as though she had not even read my previous statements. I am still in a fix for my problem, which has become only more frustrating from my encounters with "Tiffany".
I am rather disheartened by our conversation because my experiences with chat services are usually helpful. My confidence is a bit shaken, because I don't feel as secure sending my customers or other IBO representatives to the chat services for help, as I have had one other experience like this before.
Product or Service Mentioned: Acn Customer Care.
Reason of review: Poor customer service.
ACN Cons: Bad customer service.