Washington, District Of Columbia
3 comments

I signed up for T-mobile cellular service and bought a new phone through ACN. The next day, T-mobile sold to AT&T (who has horrible coverage in our city) and I canceled the order and service.

It has been a nightmare getting a refund. Despite confirmation of the returned phone and two service reps in writing guaranteeing me the refund, I still had to call my CC to dispute the charge. Additionally, ACN has to release a code to T-mobile to correct the bills, which of course they did not do. They are so apologetic, but nothing gets accomplished.

These people could not break out of a paper bag with a pair of scissors. What a scam!

Monetary Loss: $500.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#460340

Donna, we apologize for any difficulty that you are experiencing. Please contact our customer service department as soon as you can.

You can reach us at 1-877-226-1010 and we believe we can help you resolve these issues. Thank you so much.

MaryJo
#317210

digital phone service on a Thursday, received the equipment on the following Wednesday, plugged it in and it worked great! My phone # was ported over the next day and I didn't miss a call, even though they told me I might be without phone and internet for 5-6 hours.

ACN's customer service is incredible, as compared to most companies I deal with. LOVE my new digital phone and can't wait to get my video phones next week!

Anonymous
#290223

I'm having the exact same problem. The worst part, it's negatively affecting my long-time friendship with the ACN representative.

I keep telling her it is ACN customer dervice that is lying to the customers. I'm beginning to resent her, though, because she is a representative of a company I despise!!

ACN Reviews

  1. 85 reviews
  2. 23 reviews
  3. 4 reviews
  4. 5 reviews
  5. 27 reviews
ACN reviews