ACN and its website page on "Total Costs" failed to include all of the costs associated with their video phone service.
On December 26, 2011, I purchased two video phones and video phone service from ACN, based on the claim that it would cost $29.99 per month plus 1.99 for an additional line.
The only other cost listed on its "Total Costs" page is a $2.99 regulatory fee, which was consistent with the taxes, surcharges, and fees that I was paying with my previous server.
No where on its "Total Costs" page does it warn that additional costs on top of that regulatory fee would apply.
Although the total cost of $34.97 (for service, an additional line, and a regulatory fee) would be a little bit higher than my phone bill with Comcast, I decided to purchase it to help me gain customer points as an ACN Independent Business Owner.
When I received my first bill, it was for $43.70, which included $2.48 for taxes and $8.81 for surcharges.
I immediately contacted the company to complain and request a refund with a return of the equipment that was purchased.
They denied my request with the claim that it states in the fine print under terms and conditions that additional taxes, surcharges, and fees may apply.
I told them that if additional charges would apply then that statement should be listed on its "Total Costs" page.
Instead, they deceptively alleged that I would be getting a rate that was competitive with Comcast, by excluding these additional costs from its "Total Costs" page. I agreed to buy the phones and phone service under false pretenses.
It should also be noted that I agreed to pay $499 to be an ACN Independent Business Owner under additional false promises.
I was told that if I acquired 20 customer points and qualified two "team trainers" under me in my first 30 days, I would receive a $1000 bonus. As they put it, the $1000 bonus would be in the mail before I even had to pay my $499 credit card bill.
As it turned out, I acquired 27 customer points in my first 30 days and qualified two team trainers.
What ACN did to delay payment is they did not credit one of my team trainers with the single purchase that would qualify him and get me my bonus.
This was a purchase for internet that was placed on January 19, 2012 and installed five days later. Two and a half months later and I have still not received my $1000 bonus.
I am concerned that this company is not operating honestly and I am further concerned that they are looking for a reason to deny me my bonus.