As a customer of ACN, I felt it was necessary to let everyone know what service they are getting themselves into. It sounds like a promising deal, don't you think? Having the ability of owning a phone that allows you to see who you're talking to, right? I loved the idea, too, but trying out the service, I have the following observations to share:
ACN phones, while loaded with nice features, are not necessarily practical. I mean practical in terms of actually being able to hear it while talking to someone. I live in the tri-state New York City area, and I always seem to have problems listening to family members when they call my ACN phone line, especially cellular phones. I originally thought that it was the fault of the cellular phones, but it doesn't seem that way, considering that it has happened on various occasions and it has been frustrating for both me and those who are on the other side of the phone line.
I also question the DSL's capability in being able to sustain such a phone line. ACN offers DSL service with Verizon and Quest, with the first being my provider. The DSL service is decent, although slower, but nevertheless doesn't give any problems when browsing on the internet. Using the phone, however, with the video phone seems to chew up a significant amount of bandwidth. The conversations are delayed and it's sometimes hard to hear the other person. I have tried 3 phones and the problem is still there.
The antithesis of this, though, is that the phone line seems ultra sensitive to other sounds other than the person calling. This may be an issue with the actual phone, but it doesn't seem that way considering that the phone seems to pick up all sorts of background noises, like the television. I remember having POTS (Plain Old Telephone Service) and yes, you would hear that, too, but with the digital phone line it seems to be so much more louder. I'm not sure why, but it certainly isn't an attractive feature since the main purpose of the phone is to communicate with an individual, not with background noise.
The phone does have the tendency to go out sometimes, often, without warning. When it happens, the phone has to re-register itself and wait to be verified into the ACN network. Such a thing is time consuming and a turn-off, especially when you were on an important call. When this happens, your calls are automatically redirected to the ACN voicemail system, which isn't bad, but then again, expecting an important call can be problematic with the remote possibility of having a service outage.
Does anyone else have similar problems? Maybe I should try with a different internet service like CLEAR?