Product: Acn Home Phone Service Clear all filters (5 of 5 reviews match)
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AVOID ACN AT ALL COST

1.7
Details
I tried to cancel a couple of services that my father had after they moved and because he has Alzheimer's. I followed the steps and got my father and mother on the phone. I was then told that ALL I need to do is email, which I DID. You would not cancel a service that they haven't used in 6 months and for a residence that they no longer reside in.,I was told that I need to have a person that has Alzheimer's cancel his contract. Which is illegal because they are not allowed to make those types of decisions. His wife and I followed everything to the letter that you asked us to do and still you wouldn't cancel his service and continued to charge him for something that they haven't used in 6 months.
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Review
#1706236 Review #1706236 is a subjective opinion of poster.
Service
Acn Home Phone Service
Cons
  • Agent is not polite
  • Total disregard for unhappy customer
Reason of review
Poor customer service
Loss
$304
Preferred solution
Full refund
Tags
  • Acn Fraud
  • Cancelation Process Is Vague
4.7
Details
When I first heard about ACN I am a real estate broker in the Chicago Suburbs. First I saved money on all services and then my clients saved money on all essential services. To think there is a Website about the negativity of ACN is absolutely nuts. I could understand...
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Review
#1333395 Review #1333395 is a subjective opinion of poster.
Service
Acn Home Phone Service
Pros
  • Digital and wireless service
  • Flash wireless
  • Opportunity
Reason of review
Good quality
3 days I have an elderly person in my home @ I NEED a working phone she is 96 yrs old we depend on this phone for nurse visits and home health nurses to call. I need to do a pace-maker check ON THE PHONE but yoy cannot do thid with a Dead phone line Can you Please get...
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Review
#1069988 Review #1069988 is a subjective opinion of poster.
Service
Acn Home Phone Service
Reason of review
pernament servivce
Preferred solution
Price reduction
1.5
Details
It took me literally 3 months and over 6 hours of phone calls to this company to cancel my Landline telephone service.I would avoid using this company at all costs unless you have hours and hours to be on the telephone dealing with your services and arrangements! I...
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1 comment
Anonymous
#1349107

Terrible customer service on the so called product service end. Pie in the Sky dreamers that feed all the people at the top.

They even say it...." ONLY the top almost 2% make money", the rest just pay the people at the top. Stay clear!!!!!

Review
#1051063 Review #1051063 is a subjective opinion of poster.
Service
Acn Home Phone Service
Reason of review
Bad quality
Loss
$120
Preferred solution
Let the company propose a solution

Acn - Home Phone Service Review

In Dec2016 I sent a registered letter advising ACN that because of their terrible customer service I wanted to disconnect. I have continued to be billed for a service that hasn't worked. Today March 31/17 I received a letter that I've been sent to collections for not paying the bills they have been sending fir a service I asked to have discontinued and have been u able to use since Dec/16. Terrible service and dishonest business .. stay away!!
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Review
#1028282 Review #1028282 is a subjective opinion of poster.
Service
Acn Home Phone Service
Reason of review
Problems with payment

Contact ACN Customer Service

Website:
www.acninc.com
Mailing Address:
1000 Progress Place
Concord, North Carolina 28025-2449
United States
Phone:
(877) 226-1010
All ACN Contacts

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