As an IT professional, I take seriously the grossly incompetent installation of an ACN phone system that was perpetrated on one of my clients. The technician (if you can call him that) ripped out the existing wireless router on the cutomer's fiber connection (thus killing their wireless without cause or notice) and put the ACN box in its place.
This rearranged all the IP addresses on the network, which incidentally disabled all access to the server, which necessarily runs on a fixed IP. My client was briefly convinced (apparently by the incompetent ***) that I had somehow caused their whole office to come to a standstill, because I had serviced the network a few days before. The ACN box now blocks all ouside access, preventing remote administration of the server -- a critical element of my services to that client and also important to one of their execs. ACN has so far failed to return my calls.
I need access to their box's configuration in hopes I can repair the damage.
I still have no idea whether I can re-establish tunneling. This whole thing is simply outrageously unprofessional.
Product or Service Mentioned: Acn Phone Service.