Edmonton, Alberta
Not resolved

ACN rep was a friend. Got "lured" in with the allegedly lower price of ACN as a provider.

She Didn't explain that the technology was dated (unlike OPTIC technology I currently had), have to buy a modem (which I don't own), terrible service wiring (re wiring) for their "box", the guy was at my place for 1.5 hrs plus trying to figure it out. Also, got charged 74.00 for a internet monthly service that isn't running yet. Apparently the "bill in advance" I was not told that AND if I cancel I have to pay 100.00 for a "contract" that I was not told about.

So looks like I may be out $174.00. BEWARE.

Product or Service Mentioned: Acn Internet Service.

Reason of review: Not as described/ advertised.

Monetary Loss: $174.

Preferred solution: cancel my service at no billing cost to me and no charge for the mysterious "contract" that I was unaware of.

  • ACN Trash service
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