We have had the service for almost 2 years. It was the phone and internet.
In April there were several problems with my internet going down. I called and told them this problem was happening frequently and it was getting worse and worse. This problem started happening a month after we signed up for the service but it would only go down a couple of time a month. I talked to customer service and they sent me back to my DSL provider and told me it was their fault.
I called my DSL provided or where the servers were maintained and they told me everything was fine. I called ACN back and they finally agreed to send a technician to the house. When the technician came, he asked what internet service we had and I told him ACN. His response was they are terrible.
Made me feel great, NOT! Well after he left, it worked for about a week and then the same problem showed up again. I called this time and was not too happy. I run an internet business and am now loosing customers.
Well I finally talked them into taking off 1/2 a months charges and they did something at their end and it fixed the problem until July. Same problem again. I called again and this time I was pretty upset. Told the the same problems and their response was; "you only have i month left on your contract".
Then they told me it could be my modem which just went out of warranty and I would have to purchase a new one. Not at all what I would consider satisfactory service! I went round and round with them finally filing with the BBB. They called me the exact day the response was due to the BBB and told me they would credit me for two months service only to tell the BBB in their response that they would only waive the 200 dollar fee for early termination of my contract.
Of course I sent my comments back to the BBB telling them to get the recorded phone conversations I had with them. They are rude and have terrible service. Don't try to work with this company, you will be sadly disappointed. I give them 3 F's and would never recommend anyone to them.
If they keep this up, they won't stay in business long. I was also told I should be getting 6.5 meg service and they just couldn't figure out why I had 1.5 meg.
Guess what, the 6.5 meg was never brought up again. Worst company I have ever delt with!
Product or Service Mentioned: Acn Internet Service.