Laval, Quebec
Not resolved
0 comments

I signed up for ACN internet on Sept. 22, 15 and I was told i would have service on October 5th.

I confirmed that date twice with ACN reps over the phone. 4 days before the connection date i received an email stating that I could not have service connected because I currently had internet service connected, which in realist was disconnected 6 days prior to this email.

I was then told to sign up on line and they may be able to give me cable internet service.

I signed up again, and I was told that I will have service tomorrow October 14th. I booked my day around this date so I will be home tomorrow.

Today when I called to confirm, I was told, oh no, it isn't tomorrow but the day after and I need to be home for the connection even though I have a cable line in my home and have the modem sitting here.

I rescheduled my day to be home on Thursday instead of tomorrow.

Within a few minutes after my call I receive an email confirming the installation on the 15th and that I do not need to be home.

Why can't they get their information straight ?

let's see what really happens on Thursday

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Price reduction.

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