Victoria, British Columbia
Not resolved
2.0
Details
1 comment

Cannot communicate with the company, put you on hold and ask you to stay on the line but nobody comes to the line.I want to upgrade my credit card info and each time same problem,that username and password is not correct "please call us", when I call them they put me on the hold.Today on Dec.17th 2015 I was on the hold for 1 hour and 40 mins.Every

month my phone is disconnected and the answering service take credit card only for one month.But the main website don't letting me to upgrade my credit card info.This is really very bad customer service.I spent three hours just to upgrade my credit card info for my home phone and still

not successful.Just horrible

Product or Service Mentioned: Acn Phone Service.

Reason of review: Bad quality.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1116577

Who signed you up as a customer? Have you contacted them to assist you in problem resolution?

As an Independent Business Owner, customer service is the prime concern to me. I attend every installation, provide full details of account management, and maintain regular contact for quality assurance. Our local Victoria team provides full technical and support training with meetings twice a week and quarterly events with some of the best ACN leaders in the world.

You should have no problems resolving even the smallest issue. Recently, one of my customers called saying they had lost their services, everything was dead.

Within the hour I was under the desk where someone had kicked the powerbar off.

Bang! problem solved, customer happy.

ACN Reviews

  1. 85 reviews
  2. 23 reviews
  3. 4 reviews
  4. 5 reviews
  5. 27 reviews
ACN reviews