I signed up for the home phone service hoping to reduce my costs and upon signing up I noticed it never told me when I was going to be paying my bill or the total amount with taxes included. I was assured that it would be fine and surely they would let me know.
They never did. I ended up with overdraft fees because I was 4 dollars short in my account than they decided to charge me. I tried to call them about it and I got an incompetent customer service rep who just told me that they dont' know what the different fees in the different states are so how were they suppose to know how much to bill me. I pointed out that they sure as *** knew how much before they tried to take it out of my account and should have sent me a bill first.
She could do nothing. The supervisor promised to reverse the charges although he says he can't do any thing about the overdraft fee and over a week later I am still getting emails claiming I owe them for a service I actually never even USED and canceled. It seems no one at that company knows how to fix it either. I've called back many times and no one knows what they are doing or are confused by the notes.
What idiots and a rip off. Terrible business practices.
Product or Service Mentioned: Acn Phone Service.
Monetary Loss: $86.