Quebec, Quebec
Not resolved

I was a customer for 10 months (Account 101897132), service was OK, not much to complaint about it. But be careful if you want to cancel before 1 year, because they will charge you 57$ more for early cancelation,This I find it ok since it was me who didn´t read that.

The worst is when you cancel, they tell you they´ll send the voucher to return the modem within 21 days to avoid another penalty fee of $65.

THEY NEVER SEND THIS VOUCHER and you send it obviously later. AND THIS IS NOT FAIR.

Now I will pay $65 extra.

They earn money charging extra. Be careful.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $120.

Preferred solution: Full refund.

ACN Cons: No customer service.

  • Cancelation Process Is Vague
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