We've been with acn for almost a year and it was ok for the price we paid. However, for the past couple months we lose our connection in the evening EVERY DAY and anytime between 8pm and 1am we have no internet or phone! We have called at least 10 times and nothing ever got solved. For 30 minutes every rep tells us to do the same procedure as the previous one: turn on and turn off modem, check cables, etc. They are useless.
When they finally acknowledge that we have a problem they tell us they will call us back in a couple of days or send us a technician. NEITHER OF WHICH HAPPENS. They even tell us that we have to pay for the technician, even though the problem is entirely on their side. We are sick of calling them everyday and getting no results so we are leaving them as soon as the contract ends.
Avoid at all cost.
Product or Service Mentioned: Acn Internet Service.
Monetary Loss: $100.