Burlington, Ontario
Not resolved
1 comment

I have been a customer of ACN since 2009. I have been charged and continue being charged for long distance calls for every local call I make. I have never made long distance calls with this land line as I use my Bell cel phone package for long distance calls.

Been making numerous complaints, by phone, E-mail +++, made complaints to CPRST (Commissioner for Complaints for Telecommunication Canada), etc, etc, etc.

Problem is ongoing and never solved. I'm finally being told that I'm in ''a loop''.

Wonder what this really is as I live in a city between Montreal and Ottawa. This is Ontario and not Antarctica!

Think about it twice before choosing a company that is unable to fill their mandate. Sometimes lower monthly rates is not worth it.

Product or Service Mentioned: Acn Phone Service.

Reason of review: Problems with payment.

Monetary Loss: $100.

Preferred solution: Price reduction.

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Maybe you should try to cancel that service if you are not content.

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