Nyack, New York
Not resolved

I have been an Xoom natural gas customer for three months. My account was placed on a variable price since the fixed was so outrageous.

Since I was placed on thier "Variable Pricing" which increased my price per therm from $.3716/therm to $1.035! When I called ACN and mentioned Harsh Patel name. That this isn't the first phone call they have had about him and they know that he has been lying to people. Making statements that are outright false!

So I asked for an adjustment to the outragious price I was charged. They refused to do so. I then told them that I no longer wanted to do business with them and to switch me back. They said they could do it, but it may take up to two billing cycles.

Two more months at over $1.00/term!

No thanks, I postponed the cancellation and reported the to them to the New York utility board. Beware of Harsh Patel practices!

Reason of review: Problems with payment.

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