I received a notice from a collection company today for an account with ACN. I currently have a digital phone service with this company.
However, there was an issue connecting my initial request for service. At their representative's suggestion I was told to resubmit my service request. After the second request, service was finally connected and billed directly to my credit card. However after 3 months I noticed I was being double billed for two lines @ $40/month each.
I contacted ACN via their chat services to fix this issue and I was told every thing was resolved at that time. Since then I have continued to use and pay for the one active account that I intended to originally sign up for and have not receive any billing communication to indicate I still have two accounts with them. Now I have an account that has placed for collections for service that they say was never cancelled, even though they do acknowledge I called in about this duplicated account issue. I contacted them today about this and to resolve it but they are refusing to do anything, as they simply say "the charges are valid".
I don't understand that they would treat an existing active customer like this and not try to resolved a $80 bill that has been placed for collections (especially for a line that they agree has never been used or connected,).
I am not asking that they refund any of the double billing amounts that I incurred up until I contacted them about this issue, only the $80 which they say was for charged that continued to accru on an account with an invalid billing method. Their customer service rep said they would rather permanently lose a customer that is currently paying on a $40 bill every month, then to resolve a simply $80 total balance due on an account that has a documented service/connection issue history.
Product or Service Mentioned: Acn Phone Service.
Monetary Loss: $80.