Not resolved

Lazy customer service (outsourced as far as I can see) Rather than try and match better deals from other internet providers, they will only try and upsell you to higher tier plans... This is an excerpt from an e-mail I got Thank you for contacting ACN Email Support.

(Insert empathy and offer to assist) the part in brackets wasn't even removed, and I still didn't receive the information I needed from that e-mail, they just asked for my details and have ignored me for over a week.

Shop around, there are better deals, their equipment is dated and always drops the connection. 7MBps for 50$ at 300Gb limit, you could get 25MBps unlimited at teksavvy and save 5 $.

Product or Service Mentioned: Acn Internet Service.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

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