Lazy customer service (outsourced as far as I can see) Rather than try and match better deals from other internet providers, they will only try and upsell you to higher tier plans... This is an excerpt from an e-mail I got Thank you for contacting ACN Email Support.
(Insert empathy and offer to assist) the part in brackets wasn't even removed, and I still didn't receive the information I needed from that e-mail, they just asked for my details and have ignored me for over a week.
Shop around, there are better deals, their equipment is dated and always drops the connection. 7MBps for 50$ at 300Gb limit, you could get 25MBps unlimited at teksavvy and save 5 $.
Product or Service Mentioned: Acn Internet Service.
Reason of review: Poor customer service.
Preferred solution: Price reduction.