Over promise cheaper electricity rates and over deliver actual charges !
Was a former customer of TXU for 20+ years and was guaranteed a monthly savings from ACN and Marc Isaac based on marketing propaganda and lies. Made a switch to ACN and based on the first 28 days of service, my bill was 70% higher----I had not made any changes in my home electricity usage. I decided immediately to pull the plug on these PARASITES when I could not get satisfaction from their customer service department or my upline. Who was there for the $399 but couldn"t be found after. I went ahead and paid their final bill and expected that to be the end of this bad experience. WRONG--these LEECHES reported me to all the credit bureaus for a late charge of terminating my contract. Now my 800+ credit score has dropped below 620 ! Stay away if you are approached about becoming a customer or IBO. (Sales program is a MLM) This is a modified PONZI scheme and you will be burned !
Marc Isaac made statements of guaranteed savings multiple times with promises from his forked tongue. Reported both him and ACN to the energy board and FTC.
Thank goodness TXU welcomed me back with open arms and my savings began again.
Reason of review: Pricing issue.
Monetary Loss: $10000.
Preferred solution: Full refund.