Ridgecrest, California
Not resolved
1 comment

ACN claims that my social security number and birthdate don't match, so I can't see my account or do business.

When I called, I had to tell the robot my SSN to get my business ID number, and my birthdate to be allowed to talk to the agent. So both apparently worked for the robot.

But the human agent was adamant that they don't "match" and nothing can be done until I send them a copy of my social security card.

...She asked me what they both were, and went to talk to a supervisor about lifting the block--which implies both were correct!--but apparently the supervisor said no.

Product or Service Mentioned: Acn Customer Care.

Reason of review: Order processing issue.

Preferred solution: I want to know what info they have, so I can correct it..

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A social security number should never be used as a form of ID. Who in their right mind would actually make a copy of it and give it to someone??? Can you say "identity fraud"?

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