After completing a two year contract for phone service and a couple thousand dollars in equipment with ACN our number that we owned prior to the company was ported to another service provider. We received an unexpected port charge for porting the number.
I contacted the company and made a request to verify the port charge in the terms of service contract that was agreed upon two years ago. The customer service representative was unable to verify nor was she able to provide me a copy of what was agreed upon when service was activated.
As the company is not able to provide the contract to verify the charge I would like my account credited for the charge.
Product or Service Mentioned: Acn Phone Service.
Monetary Loss: $17.