Most helpful review
I am so fed up with the ACN *** my kid is buying into I am posting this everywhere I can. It's simple, simple, simple math people. First off ACN is not a scam ...period. Nor is it an illegal pyramid scheme. It is legit, it is in very poor taste but it is legit. Think...
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122 comments
#1646293

I was in ACN for 3 months back few years ago. I signed up because I met really great people to work with.

I did receive about $1000 bonuses in a first month by subscribing and signup with vivint, new cell phone, gas, etc. I really liked the checks coming into me in the mail but I felt like i was pressured into going to international meetings and every BOM they had. My health became weak after 3 months and I cancelled my contract by sending headquarter written letter saying I would like to cancel. I was ETL in a month but I couldn't get much people sign under me since I do not like talking much.

It wasn't working for me at all. After I got out, all the people that I met from the business won't be in my contact list. Not my choice but they do not want me around. Anyways, with that, that leaves me with 3 years contract on vivint that we do not sure anymore but keep on paying.

I still got 9 months of bill to pay on vivint that my dad hammered the machine cuz it was just beeping constantly. For me, I think business can be worth it if you have talent in talking to people and convince people to sign under you but if you aren't really outgoing and quiet, you'll lose money in the end. I do not hate the company, but I just do not feel comfortable about things that people hiding something about the company and I didn't want to be one of them lying (keeping silence) about somethings that people should know. Only certain amount of people made to TC quick from the time when I was around, but most of them are still ETL or gone from the company ever since I left 3 years ago.

Check the contract if you are signing up for something from this company (phone, gas, home security, etc). Nobody told me about 10 days cancellation policy to get the full refund either.

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ID
#261445 Review #261445 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer

Robbed

Joined never heard from contact now cant contact anyone never got any details. Just. Small packet at beginning then nothing

User's recommendation: Run.

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ID
#3517282 Review #3517282 is a subjective opinion of poster.
Location
Bowling Green, Kentucky
Cons
  • Robbery no contact
Loss
$3100
Preferred solution
Full refund

Have not heard from them. I closed my account December and I keep receiving non-payment notices and now they have turned over my account to a collection agency.

SACN continue to send me overdue notices for an account that was fully paid up when I cancelled the service. They are threatening legal action and no matter how many times I contact customer service, I continue to get nasty collection notices from them. Do yourself a great service and do not deal with this incompetent company!!!

User's recommendation: Stay as far away as possible unless you want to spend your life trying to contact customer service!

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ID
#3388106 Review #3388106 is a subjective opinion of poster.
Location
Puerto Vallarta, Jalisco
New Reviewer

Made payment but said I didn't.

Made payment said it was not received. Banking said you did. Want my money back. Dont have all my services. Have no phone for months
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ID
#3386656 Review #3386656 is a subjective opinion of poster.
Location
Riverview, New Brunswick
Loss
$300
Preferred solution
Full refund
New Reviewer

Billing

I want to online excess my account but I dont have my IBO number.please could you help me about that ?
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ID
#3263858 Review #3263858 is a subjective opinion of poster.
Preferred solution
Something wrong in my billing statement .
New Reviewer

I want to cancel my service

Look I'm not interested in this company anymore, please cancel my account and stop taking $25 every month from my bank account, call me at (412) 807-**** so we can discuss this important matter!!!! THANK YOU!!!!!!! Mr. Kenneth m. Hardy jr.
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ID
#3080136 Review #3080136 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Preferred solution
Leave my bank account alone please
New Reviewer

Payments not showing on statements

Under acct number 335**** for Linda Harrell. She has made all of her payments and is current with her account. Your system is sending her delinquent notices that shes not up-to-date. I typed an email with all the check numbers from December 2020 to March 2021 that she used to pay her bill. But its a do not reply email with the bill I responded to. I took a screenshot of what I emailed and replied to send it to you showing the check numbers
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ID
#2547174 Review #2547174 is a subjective opinion of poster.
Service
Acn Customer Care
Cons
  • Not able to speak to anyone to resolve issue
Loss
$102
Preferred solution
Properly reflect payments which have been made and deducted from checking account to pay invoices

Phone out of order for a month

I DID NOT SAY I WAS PISSED. I DO NOT USE THAT KIND OF LANGUAGE. I HAVE BEEN WITHOUT MY PHONE FOR OVER A MONTH AND COULD NOT REACH ANY ONE TO COME AND FIX IT. I RECEIVED A BILL AND I SHOULD NOT HAVE TO PAY IT BECAUSE I HAD NO SERVICE. PINKIE NED CELL # 832 265 ****
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ID
#2491331 Review #2491331 is a subjective opinion of poster.
Location
Houston, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Switche to another for our internate services

To whom it may concern, Im writing this email because We have switched to another provider for our internet service on Tuesday, March 23rd, 2021. The internet speed from ACN is too slow and right now my kids are doing online classes so they need fast speed internet. However, we will still keep the phone service from ACN. This email is to inform you about our decision.Please reply me. Thank you Udaya Account Number:10127**** Billing Number:613843**** Address 12 Daventry crescent Ottawa on k2j4n5 Canada

User's recommendation: good services.

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ID
#2480393 Review #2480393 is a subjective opinion of poster.
Preferred solution
switched ACN internate to another provider. Because internate is very slow

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lousy customer service

3 times in the last month I'm having trouble with using voice mail. Each time I call I'm on hold no less than 35 to 45 minutes. Right now today I was on hold for 51 minutes and got disconnected. Problem not solved. Can't fix the problem if nobody is there. This service or their lack of is definitely going to be terminated.

User's recommendation: Stopo their service.

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ID
#2435840 Review #2435840 is a subjective opinion of poster.
Service
Acn Home Phone Service
Preferred solution
Apology

Billing

Have not received refund yet.
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ID
#2276174 Review #2276174 is a subjective opinion of poster.
Location
Marcus Hook, Pennsylvania

Information

I wish to know longer be an ibo.What do I do?my telephone number is 917957****.ibo number is 0570****.email is chrismauras@***.net
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1 comment
#1947344

This is not ACN. It's a public complaints site.

If you receive any emails from ACN, in regards to this issue, it's bc you posted your email address here, publicly. Do not let anyone convince you to allow them to remotely access your computer!

ID
#2272049 Review #2272049 is a subjective opinion of poster.
Location
New York, New York
In spite of all the educational resources, media warnings, and basic common sense people continue to sign up for these pyramid schemes. I had a friend who decided to sign on for ACN and live in a delusional-magical thinking world that she was going to be making "6...
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ID
#2218000 Review #2218000 is a subjective opinion of poster.
Location
Bala, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaints

This is Elizabeth propst i told the lady i didn't want to go through this job and i wanted my refund of 199 dollars back in my acccount how freaking hard is it to get someone to put the money back in my account im telling you now if its not back in my account i will get a lawyer im so pissed off
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1 comment
#1924340

I want my refund back

ID
#2166548 Review #2166548 is a subjective opinion of poster.
Loss
$199
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Being charged for services not provided

I switched home phone and internet service to Rogers yet ACN continued to charge me for both services. Now I can't get those charges refunded
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ID
#2152561 Review #2152561 is a subjective opinion of poster.
Cons
  • Had to ask chat person a question multiple times then i gave up
  • Acn will not refund money paid for services not received
  • Chat person did not know where chat transcript was located
Loss
$107
Preferred solution
Let the company propose a solution
New Reviewer

Ex IBO

This company is BS! I signed up 10 people as customers and all of them had some sort of issue with the products or services. Xoom energy says a low price for electricity gas etc, get your bill and not even close to what was said. It's a legal pyramid scheme only because they offer products. Dont waste your time and money!

User's recommendation: Dont do it.

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ID
#2125600 Review #2125600 is a subjective opinion of poster.
Loss
$500
Preferred solution
None

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