ACN Reviews
ACN Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ACN has a 2.0 star rating from 50 reviews with mostly negative sentiment, citing frequent service outages, billing errors, and hard-to-reach support.
Key Takeaways for Future Customers
- Check ACN reviews and confirm contract terms before enrolling in membership or subscriptions.
- Expect potential billing disputes and prepare documentation if you request a refund.
Negative Feedback / Risk Areas
- Repeated ACN customer complaints about billing, unauthorized charges, and slow or unavailable customer service.
- Reports of cancellation failures, continued monthly charges, and difficulty obtaining refunds.
Positive Feedback
Some customers report savings on bundled services and a few positive experiences with specific advisors and rewards programs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ACN has a 2.0 star rating from 50 reviews with mostly negative sentiment, citing frequent service outages, billing errors, and hard-to-reach support.
Key Takeaways for Future Customers
- Check ACN reviews and confirm contract terms before enrolling in membership or subscriptions.
- Expect potential billing disputes and prepare documentation if you request a refund.
Negative Feedback / Risk Areas
- Repeated ACN customer complaints about billing, unauthorized charges, and slow or unavailable customer service.
- Reports of cancellation failures, continued monthly charges, and difficulty obtaining refunds.
Positive Feedback
Some customers report savings on bundled services and a few positive experiences with specific advisors and rewards programs.
Media from reviews
Disappointed
- - Team National member paid over $2k for lifetime access.
- - ACN bought them out and now charges yearly access fees; I lost access.
I was orginally a Team National member who paid over 2k for their services. It was a one time lifetime pay to have access to such services which was great!
Only had to pay a yearly fee to be a marketer for them, NOT to use the services paid for I.E. factory direct, marketplace and business exchange. ACN bought them out and decided you have to pay a yearly fee regardless to have access to their services. I lost access to the services and cannot be found in the system now.
What a greedy company to make me spend more for something that was already paid for. So much for being kept grandfathered in from TN.
User's recommendation: Run away as fast as you can
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPay bill
The reviewer tried to contact the company before posting this review.
- - Prefers paying by check; uncomfortable with online payment.
- - Tried calling for 2 days; phone menu won't accept 1.
- - The bill lacks a mailing address.
I always pay by check. At 87.
I'm not comfortable with online paying. I tried for 2 days to call the number given. It would not allow me to press 1 for yes. I tried to go online and it wouldn't accept my temp password.
Looked and no address on prior bill to mail check.
Took my daughter, tech savvy, 2 days to finally get through. Beyond disgusted.
User's recommendation: Unless you call overseas, don't bother.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancelled service. Still sending monthly charges.
The reviewer tried to contact the company before posting this review.
- - I canceled my phone service on May 13, 2024.
- - I paid the May 10 June 9 bill, my last required payment.
- - Please provide a direct number to call.
Company fixed the issue and I have been provided with full refund.
I cancelled my phone 530 283-****, Account number 00341**** on May 13, 2024. I paid the bill for May 10 - June 9, which was my last required payment.
However, I am still being charged for the next two months.
The customer service number will not acknowledge me and I cannot get through to talk to anyone to clear this up. I need a number to call as soon as possible.
- Monthly charge was reasonable
- Terrible customer service
Preferred solution: Acknowlegement that I have cancelled phone service and no longer continued monthly charges.
User's recommendation: Do not get phone service from ACN.
Grand Rapids, Michigan
Can't get into my monitoring
My phone will not open our site it just goes blue and white will not open it and show me my info witch I have been able to watch daily no not working for 2weeks
Tampa, Florida
Cannot Reach Anyone
- - Need to cancel deceased parents' landline ASAP.
- - ACN directs calls to 1-87*-***-****; Flash Service answers and English leads to a French recording.
Need to cancel my parents' landline service (both are deceased) but ACN website states that I can only do so by calling 1-87*-***-**** which is answered by "Flash Service" and the simple "Press One for English" results in a French language recording. Attempted to call on different phones but cannot proceed with the call to even get placed on hold.
I need to get this taken care of ASAP.
User's recommendation: This is obviously a scam company - avoid it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
London, England
I need to cleean my bills
- - Adel Musa Ibrahim says ACN sent a SIM card in 2019 that was not used.
- - He saw a report in his account and asks for help to clear it.
dear Acn company hi
my name is Adel musa ibrahim i in 2019 i Acn sent simcard but i have not use it the line.but i got report in my account
now i need your help to cleen it.
thanks Adel ibrahim!!
User's recommendation: simcard internet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to cancel my IBO account
The reviewer tried to contact the company before posting this review.
I want refund my money you take from my account, and I want to cancel my IBO account, I don't want to continue.
Preferred solution: Full refund
Can’t never get a hold of nobody
The reviewer tried to contact the company before posting this review.
Call and call and keep getting disconnected nobody answer a call all automatic selected option with no response
- Do not go with them
Preferred solution: Cancel and switch to other provider
User's recommendation: Don’t go with flash services
Checking my status checking my status...
The reviewer tried to contact the company before posting this review.
- - I have been a member since 2014 and switched to ACN.
- - I pay $25/mo plus a $325 activation.
- - Deductions include $275 and $64/$74.20 on 10/2/23; I request reimbursement.
I was in Stream since 2014..ID#1239****when we switched to ACN, I took required test/ certification to offer ACN Zoomall this time after that I have pd$25 monthly feeplus $325 for activation on ACN I never have being able to see my websitethen i was told by up line that I had a different ACN number cause i had not been active & had just started being activeyet continuously $25 has been deducted from my acct for the past years since it became ACN.lately I was deducted $275 plus occasionally $64/$74.20 deducted on 10/2/23., please if I was not considered activeplease reimburse me my $$. I have a new number 0346**** on 8/30/22 but have continuously been paying.
I want to continue my business.
Please assist me in resolving this matter. Magdalena Campos
Charged me and I did not authorized it
The reviewer tried to contact the company before posting this review.
Keep
Charging me
And I dont even k ow who they are . I tried contacting them
They have a wrong number on the number they provided with my bank
User's recommendation: Don't get involved with this company they provided my bank wrong phone number in N Carolina
I have moved and dont have a home address yet
The reviewer tried to contact the company before posting this review.
- - I canceled services on the first of the month.
- - I moved and have no home address.
- - They still charge my account and I need someone to contact me ASAP.
I made a call on the first of the month to tell them that I know longer needed the services because I have moved and I do not have a home address but they still continue to try to take the money off of my account I need for someone to contact me about this please and they are still trying to take it off so I really need to talk with someone ASAP
Preferred solution: Full refund
Pleasant Valley, New York
Upset
You changed second outlook page into 2 pages too hard to compare too hard t read pls change back to 1 page lousy idea
Robbed
The reviewer tried to contact the company before posting this review.
Joined never heard from contact now cant contact anyone never got any details. Just. Small packet at beginning then nothing
- Robbery no contact
Preferred solution: Full refund
User's recommendation: Run
Puerto Vallarta, Jalisco
Have not heard from them. I closed my account December and I keep receiving non-payment notices and now they have turned over my account to a collection agency.
- - Overdue notices continue after payment and cancellation.
- - Legal action is threatened.
- - Repeated contact with customer service has not stopped notices.
SACN continue to send me overdue notices for an account that was fully paid up when I cancelled the service. They are threatening legal action and no matter how many times I contact customer service, I continue to get nasty collection notices from them.
Do yourself a great service and do not deal with this incompetent company!!!
User's recommendation: Stay as far away as possible unless you want to spend your life trying to contact customer service!
Made payment but said I didn't.
The reviewer tried to contact the company before posting this review.
Made payment said it was not received. Banking said you did.
Want my money back.
Dont have all my services. Have no phone for months
Preferred solution: Full refund
Billing
The reviewer tried to contact the company before posting this review.
I want to online excess my account but I dont have my IBO number.please could you help me about that ?
Preferred solution: Something wrong in my billing statement .
About
, ,
ACN is an American company. The company was founded in 1993. ACN is a direct selling telecommunications service provider. The company offers a number of products that include ACN Digital Phone Service, ACN Wireless, ACN Local and Long Distance calling, ACN high speed Internet, ACN Satellite TV, video phones, and so much more. At the present time ACN is one of the fastest growing companies in the industry. The company provides its services directly to the customer avoiding the middleman through ACN independent representatives.
ACN is considered to be one of the leading direct selling telecommunications companies in the world.
ACN is ranked 342 out of 2446 in Telecommunications category
USA
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