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I got ACN service and rep told me that someone will come and install everything and on the appointment day no one shows up when called rep she said oh I will come and fix it. so I got pissed off and called rep to cancel my service then she said I have to call ACN directly which I did and wait for more than 2 hrs to get a hold of someone and instead of apologise they blame me that its my fault that I didn't install it properly.

when I ask to disconnect they said I have to pay cancellation fee of $150 which rep never disclosed. Its been 2 weeks and my phone is not available when called my Shaw they said they are still waiting for ACN to cancel my services. what the heck.

I am so pissed of with this ACN never recommend anyone. BAD CUSTOMER SERVICE.

Product or Service Mentioned: Acn Repair.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Full refund.

ACN Cons: Worst customer service.

  • Big Liars
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Anonymous
#1264227

I use to be a rep back 10 years ago and quit do to their bad customer service, it's sad to see their still in business!

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