Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website
3 comments

billed from time they mail modem for connection, could not connect modem with current provider, had to get telus to install wiring, still billing me even though not connected.Telus unable to install wiring were I live, still billed though from acn.

acn said I should have cancelled when I got the modem!! So, cancel before i know if it can be connected?

went with phone line at work, and it couldn't connect to modem either (shaw provider), most inept people on service, have no idea what they are doing. Closes at 4pm during week, noon on Saturday and closed sunday for service - BC time.

On hold over one hour each time i called.They are worse than telus and shaw and that is saying something.

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $500. The author is overall dissatisfied with Acn. The most disappointing about modem from Acn was hard to contact, no customer service and deceitfulness , but reviewer liked no stars acn stay away. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Acn.

Check out the best and the worst companies in Telecommunications category for more informed decision or compare Acn to other companies on our site.

Had an Experience with Acn?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#982011

I have ACN products, I Love their products & customer service because I like to ask questions. Sounds like the above complaint was a lack communication problem or lack of asking questions.

Anonymous
to Anonymous #982900

Someone's been brainwashed. Go drink some more ACN kool-aid while at it!

Anonymous
to Anonymous #1001236

Sorry, been to an overview of the company and they do make it sound like ACN can be just about anywhere. Maybe the ACN REP should have actually done their job and made sure she understood that she wouldn't be able to use the services she was giving them money for-- you know, this thing called..... CUSTOMER SERVICE.

You May Also Like

Asurion - Unauthorized charges to my account Asurion "On Saturday August 3, 2013 the following unauthorized debit transactions appeared on my bank statement $199 07:28 pm AT 19:28 $199 07:34 pm AT 19:24 $199 07:38 pm AT 19:38..." Read more ACN is a Scam. Acn "Hello! I am reporting from Cleveland, Ohio and I was introduced to the ACN opportunity by my girlfriends parents, Corey and Tonya Anderson. I visited their home at Thanksgiving to..." Read more Ooredoo Kuwait - 4G Internet Service Ooredoo "Issues: - Bad service - Slow 4G internet connection speed even when the signal is really strong - Internet connection often gets disconnected - Talking to a CS representative doesn't..." Read more Scammed by Brian SAX of ACN Acn "Brian Sax is a Senior Vice President with ACN Inc. It is a direct sales company offering services such as Digital Video phone, mobile, fixline and internet. Brian Sax can..." Read more Lkq Corporation - Liers cheat's and theves...... Lkq Corporation "This is my 2 cents, LKQ in San Bernardino has a employee by the name of ralphelo who helps make sure the cars are set down correctly and cleans the..." Read more Directv - Sales Representative Lied Regarding Sales Offer Directv "On 9-14-17, I was approached by a Direct TV sales representative, offering promotional sales for service. Since I had Uverse service and was looking to lower the cost of my..." Read more Frontgate - When a pledge is just a pledge.  3 Attempts at delivery and each time the product was damaged!!! Frontgate "Originally ordered the Palermo outdoor Lg Sq Table/Chairs set on July 17, 2017. First and second deliveries showed up with either glass broken and/or cheap plastic piece that holds table..." Read more Gnc - No consistency in product Gnc "I work overseas so I purchased all of my vitamins at one time which was close to $1000.00 and in my mega-man vitamin packs were a mismatch of vitamins. Some..." Read more